Privacy Policy

Information you provide to us

When you fill out a contact or enquiry form on our website, we collect your name, email address, phone number, company name, and the content of your message. This information is provided voluntarily and is used solely to respond to your enquiry.

Information collected automatically

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, and pages visited. This data is used in aggregate form to understand how visitors use our site and to improve our services.

Cookies and tracking technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our site.

Responding to enquiries

The primary use of the information you submit through our contact form is to respond to your enquiry, assess how we can help you, and follow up with relevant information about our services.

Service delivery

If you become a client, we use your information to deliver the services agreed upon, communicate project updates, send invoices, and manage the ongoing working relationship.

Marketing communications

We may send you occasional updates about our services, case studies, or insights that we believe may be relevant to you. You can opt out of these communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

Improving our website

Aggregate, anonymised data about website usage helps us understand what content is valuable and how to improve the user experience.

We do not sell your data

Mithr Mediaworks LLP does not sell, rent, or trade your personal information to third parties for their marketing purposes.

Service providers

We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business — such as email service providers or analytics platforms. These providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them.

Legal requirements

We may disclose your information where required to do so by law, or if we believe such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.

Where your data is stored

Information submitted through our website is stored in a secure database hosted in India. We take reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Retention period

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Enquiry data from non-clients is typically retained for up to 2 years. Client data is retained for the duration of the engagement and for a reasonable period thereafter for legal and accounting purposes.

Security measures

While we implement reasonable security safeguards, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections if any information is inaccurate or incomplete.

Deletion

You may request that we delete your personal information. We will comply with such requests unless we are required to retain the information for legal or legitimate business purposes.

Opt-out of communications

You can opt out of marketing communications at any time by using the unsubscribe link in any email we send, or by contacting us at hello@mithrmediaworks.com.

How to exercise your rights

To exercise any of the above rights, please contact us at hello@mithrmediaworks.com. We will respond to your request within 30 days.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.